Terms of Service

These Terms of Service ("Terms", "Agreement") constitute a legally binding agreement between you ("User", "Member", or "You") and NEXVERA CREATIONS (PVT) LTD, a registered company incorporated under the laws of the Democratic Socialist Republic of Sri Lanka bearing Company Registration Number PV 00365696 ("Company", "We", "Us", or "Our"), governing your use of the Sarasavi Piyasa website (https://sarasavipiyasa.lk) and mobile applications.

By accessing, browsing, or registering an account on Sarasavi Piyasa, you confirm that you have read, understood, and agreed to be bound by these Terms and our companion Privacy Policy (https://sarasavipiyasa.lk/en/privacy). If you do not agree to these Terms, you must not access or use the service.

Sarasavi Piyasa is an exclusive matrimonial portal created for Sri Lankan university graduates, undergraduates, and qualified professionals seeking lawful marital partnerships. To register and maintain an active account, you warrant that:

1. Minimum Age of Majority (18+): You are at least eighteen (18) years of age at the time of account creation. Our automated registration system strictly validates date of birth derived from official National Identity Card (NIC) algorithms. Anyone under 18 is prohibited from registering.

2. Academic Eligibility Standard: Sarasavi Piyasa exclusively serves individuals who are actively enrolled undergraduates, graduates, postgraduates, Nursing Training School (NTS) diploma holders, or National Colleges of Education (Vidya Peeta) teachers and trainees. Misrepresenting educational credentials is strictly prohibited.

3. One Account Per Individual: Members are permitted to create and maintain only one (1) active proposal account. Duplicate accounts, multi-accounting with temporary telephone numbers, or re-registering terminated profiles is strictly prohibited.

4. Marital Legality: You are legally competent to enter into a valid marriage according to the laws of Sri Lanka or your applicable jurisdiction of residence.

5. No Prior Disqualification: You have not previously been banned, suspended, or removed from Sarasavi Piyasa for violations of our community safety standards or fraudulent conduct.

To safeguard our community from impersonation, fake profiles, and commercial exploitation, Sarasavi Piyasa enforces an administrative verification standard:

1. Account Representation: Accounts may be created either directly by the candidate, or on their behalf by a parent, legal guardian, or sibling with the candidate's explicit knowledge, consent, and authorization.

2. Mandatory Two-Factor OTP Verification: During registration, you must successfully verify ownership of your mobile telephone number via a 6-digit One-Time Password (OTP) before profile activation can proceed.

3. Accurate Personal Information: You warrant that all information submitted regarding your identity, academic status, profession, religion, caste preference, and family background is true, accurate, and current.

4. Verification Documents: To unlock full profile verification and achieve public trust badges (such as the Blue Checkmark Badge for NIC Verified identity and the Academic Verified Badge for validated degrees), members must submit clear photographs of both the Front and Back sides of their National Identity Card (NIC) and official university credentials.

5. Administrative Confidentiality: All verification documents are reviewed strictly by authorized compliance officers of NEXVERA CREATIONS (PVT) LTD. These sensitive documents are never published, shared, or made visible to other members or public internet search engines.

6. Password Security: You are responsible for preserving the confidentiality of your login credentials and maintaining a strong password. You agree to notify our support team immediately if you suspect unauthorized access to your account.

1. Strict Non-Refundable Fee Policy: Because Sarasavi Piyasa performs dedicated manual administrative vetting—including legal NIC authenticity checks, university credential verification, and profile moderation upon every registration and package upgrade—all fees paid for membership packages, profile activations, interest packs, or VIP enhancements are strictly non-refundable once administrative verification has commenced.

2. Payment Methods: Payments are collected through direct bank deposit slip uploads and secure online payment gateways (PayHere). Submitting falsified, altered, or recycled deposit slips constitutes fraud, resulting in immediate account termination and legal reporting.

3. Package Quotas & Validity: Each package includes a specified quota of Proposal Views, Interest Requests, and valid active days. Unused quotas expire at the end of the validity period and cannot be transferred or redeemed for cash.

4. No Guarantee of Matrimonial Outcome: Sarasavi Piyasa operates solely as an introductory matchmaking facilitator. We do not and cannot guarantee that any member will find a marriage partner or receive accepted interest requests.

To maintain dignity, safety, and respect across our university community, Sarasavi Piyasa enforces a strict Zero-Tolerance Policy against abusive behavior. You agree NOT to:

1. Harass, stalk, intimidate, defame, or send obscene or abusive messages to any member or staff member.

2. Upload sexually explicit, indecent, or inappropriate photographs or multimedia.

3. Impersonate another person or misrepresent your qualifications, marital status, age, or identity.

4. Solicit money, loans, commercial investments, or financial assistance from any member.

5. Use the platform for casual dating, escort services, commercial advertising, or multi-level marketing.

6. Publish, embed, or disguise direct phone numbers, WhatsApp links, social media handles, or websites within freeform textual fields (such as 'About Me', 'Partner Preference', or family descriptions) in an attempt to circumvent the platform's mutual consent privacy safeguards.

7. Scrape, copy, screenshot, duplicate, or reverse-engineer member profiles, photos, or platform features.

Your peace of mind and safety are our highest priorities. Sarasavi Piyasa provides members with real-time protective controls:

1. Instant User Blocking: You can block any member at any time. Blocked members cannot view your proposal, send interest requests, or communicate with you.

2. In-App Profile Reporting: You can report suspicious, abusive, or dishonest profiles directly using the 'Report Profile' button. Our moderation team reviews all reports within 24 hours.

3. Confirmed violations result in immediate account suspension, permanent barring, and forfeiture of all fees without entitlement to a refund.

Sarasavi Piyasa protects the privacy and dignity of every member through four technical shields:

1. Masked Name Display: Real names are never publicly displayed. Public profiles display masked initials (e.g. Kxxxx B.). Full names are revealed exclusively upon mutual interest acceptance.

2. Anti-Stalking Search Protection: Direct name searches are strictly disabled. Members cannot be looked up by legal name, preventing friends, coworkers, or relatives from tracking active proposals.

3. Strictly Locked Contact Numbers: Mobile numbers and WhatsApp connections remain locked. Contact details are disclosed only when both members mutually accept an official Interest Request.

4. AI Cartoon Privacy Avatars: Members may choose to display an AI-generated cartoon avatar that represents their style while shielding their actual facial photograph in an encrypted private vault.

5. Private Photo Gallery: Additional real photos (up to 3) uploaded to a member's private gallery remain strictly locked and are revealed only upon mutual interest acceptance.

6. Off-Platform Interactions: Once contact details are exchanged through mutual consent, subsequent telephone calls, meetings, or matrimonial negotiations are conducted entirely at the discretion and responsibility of the respective parties.

7. Algorithmic Matchmaking & Ethnicity Filtering: Proposal recommendations prioritize same-ethnicity candidates by default (showOnlyMyEthnicity: true). You have the option to disable this setting in Profile Settings at any time to explore proposals across all communities.

8. Marketing & Tracking Cookies: Marketing communications and Meta Pixel tracking are completely optional and activated only upon affirmative user consent, which can be modified or revoked at any time via Profile Settings or Cookie Settings.

1. Independent Due Diligence: While NEXVERA CREATIONS (PVT) LTD conducts administrative checks on submitted NICs and degree certificates, Sarasavi Piyasa operates solely as an introductory intermediary. Members and their families are strongly urged and expected to carry out independent personal, familial, financial, and character background checks prior to finalizing any marital alliance.

2. Astrological & Personality Insights: Astrological matching calculations (including 20 Porondam Matching) and AI Personality Assessments are provided strictly as traditional cultural references and self-reflection aids. They do not constitute scientific, psychological, or counseling advice, and NEXVERA CREATIONS makes no representations regarding marital compatibility or happiness based on automated scores.

3. 'AS IS' Disclaimer: THE SERVICE IS PROVIDED ON AN 'AS IS' AND 'AS AVAILABLE' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEXVERA CREATIONS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM MEMBER INTERACTIONS, CONDUCT, OR OFF-PLATFORM EVENTS.

1. Temporary Pause (Unpublish Profile): You retain the right to hide your proposal from public searches at any time by clicking 'Unpublish' in your profile settings. Unpublishing pauses discovery while preserving your verified badges and account history.

2. Permanent Deletion: You may permanently delete your account at any time in Account Settings ➔ Delete Account (requiring password verification). Account deletion triggers immediate personal data anonymisation, and all remaining linked personal records are permanently purged after 30 days in strict compliance with our data retention schedule.

3. Administrative Termination: NEXVERA CREATIONS reserves the right to suspend or terminate any account immediately and without notice if a member violates these Terms, submits fraudulent credentials, or engages in abusive behavior. Terminated accounts are ineligible for refunds.

These Terms of Service, their interpretation, and any disputes arising out of or related to your use of Sarasavi Piyasa shall be governed by and construed in accordance with the substantive laws of the Democratic Socialist Republic of Sri Lanka, without giving effect to any principles of conflicts of law.

Any legal action, suit, or proceeding arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Sri Lanka.

For legal notices, terms interpretations, compliance inquiries, or member support, please contact our operating entity:

NEXVERA CREATIONS (PVT) LTD (Company Registration No: PV 00365696)

Headquarters: Colombo, Sri Lanka

Email: info@sarasavipiyasa.lk | Telephone: 076 314 8245